COLLECTION OF INFORMATION:
We may collect personal and business information from you in the course of our business, when you or your representative contact us or request information from us, or for utilizing our website.
Basic Details, such as your name, role/title, contact information (such as email address, physical address, contact numbers) and any other relevant information. This information helps us to communicate with our customers regarding their transactions and comply with any legal or regulatory obligations.
- Identification information enables us to check and verify your identity. This includes passport, visa, emirates ID, trade license & other incorporation documents, etc. We may also request for additional documentation when it comes to certain transactions.
- Bank account or other financial information including purpose of transfer and source of fund and any other information or documents, if relevant to our engagement with you.
We collect personal information from our customers in various ways, including:
- Customers may provide personal information over the phone or via email when communicating with frontline personnel. This could include details about their transaction requests, identification information, or regards to any customer transaction.
- Information collected through our website, such as IP address, browser type, and cookies.
Use of Information:
When we receive your personal data directly from you or from a third party, we will only use your personal information if we have obtained your consent (where necessary), or if we have another a lawful basis upon which to do so. Periodically, we may invite Customers to participate in optional online surveys, wherein we may collect contact and demographic information (such as postal code, age, gender, etc.). This information is utilized to reconstruct their experience on the Platform, offer suggestions aligned with their interests, and present such recommendations based on their survey preferences.
The purposes for which we process your personal information are as follows:
- Providing Services
- Security and Fraud Prevention
- Compliance and Legal Obligations
- Communication and Support
- Keeping your contact details accurate and current using information provided by you, or information publically available.
- Customer data may be collected to customize and personalize to offer user experience.
- Improving Services: Analyzing customer data helps organizations understand customer needs, preferences, and usage patterns. This information can be used to improve existing products and services, develop new offerings, and enhance overall customer satisfaction.
Protection of Data:
The security of the Customer’s Data, in paper and electronic format, is important to us and we take reasonable steps to protect it from misuse, interference, loss, unauthorized access, modification, and unauthorized disclosure by establishing and enforcing organizational, physical, and technical security measures. When there is a need for us to store the Personal Data with a third-party data storage provider. We will keep copies of the Customer’s registration and transaction records for minimum 5 years in adherence with the requirement of the Central Bank of the U.A.E.
Your rights:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at info@smartdmcc.com
Changes to our privacy policy:
Any changes we may make to our privacy policy in the future will be posted on our website and, where appropriate.
Consent:
By using and/or visiting SMART GOLD TRADING FZCO Platform, using our Services and/or by providing the Customer’s Personal Data, the Customers consent to the collection and use of the information they disclose on the Platform in accordance with this Privacy Policy, including but not limited to their consent for sharing their information as per this privacy policy.